APPOINTMENTS and FEES

Appointments

Appointments with our GP’s or Allied Health Providers can be made by calling

03 9923 7888das

Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our receptionists will attempt to contact you if there is any unforeseen delay or your GP has been called away.

Longer consultation times are available, so please ask our receptionist if you require some extra time. If you are unsure about the time that may be required to manage a particular problem, please discuss this with our receptionists who are trained to assist in this matter.

If you or a family member requires an interpreter service, we can organise this for you. Please let the receptionist know when you make the appointment.

The clinic also runs a reminder system and you will be sent an SMS reminder 24 hours prior to your appointment.

Walk in appointments

The clinic operates primarily on an appointment system. However, we do try to accommodate patients who walk into the clinic without a pre- booked appointment. In this case, you will be advised by our reception staff of the approximate time at which you will be seen by the GP.

New Patients

The clinic welcomes new patients. However, we ask that you arrive 15 minutes early for your appointment to complete the required paperwork and bring your medicare card with you. You can also choose to complete the paperwork at home by printing out and completing the following form before attending the clinic.

SMG Patient Registration Form

Arrangements for care outside normal opening hours

The Clinic provides 24-hour care for our patients. If you have an urgent medical problem when the clinic is closed, please call 9429 5677. Our after hours service is operated by Melbourne Medical Deputising Service.

If you have an emergency you should dial 000 and request Ambulance assistance.

Home visits

Home visits are available for regular patients of this clinic living within a 5km radius of the clinic and whose condition prevents them from attending the clinic. If you require a home visit please contact us as early as possible in the day to enable the appropriate arrangements to be made. You may incur an out of pocket expense for this service in most instances. Please discuss this with the receptionist.

Results

Victorian and Federal Government Privacy legislation stipulates that doctors are required to abide by certain legal obligations when communicating personal health information to their patients. In line with these requirements, all patients must make a follow-up appointment to receive all test results, unless otherwise advised by the doctor. You will be contacted to make an appointment if a result needs to be discussed with the doctor urgently.

Repeat Prescriptions and Special Reports

All repeat prescriptions and special reports require an appointment with the doctor.

Reminder System

The clinic has a strong on-going commitment to preventative care. We operate a computer-based reminder system to notify our patients if they are due for a review of their medical situation. You may therefore be issued with a reminder notice from time to time offering you preventive health services appropriate to your care. If you would like to receive a reminder for your next review, or if you would prefer to be excluded from our reminder system, please let our receptionist know.

Fees

Consultations by GPs at the clinic are bulk billed with a valid Medicare card.  However, there are certain consultations which cannot be bulk billed.  These include:

  • WorkCover consultations
  • Consultations related to employment such as Pre-Employment Medicals
  • Private consultations for patients without Medicare cards

A Facility Fee is also charged for some procedures carried out at the clinic. The fees for these consultations are published in the waiting room and are payable at the time of the consultation.

The clinic also direct bills Worldcare OSHC for students with eligible cards.

Failure to Attend Fees

We understand that on occasion you may have to cancel your appointment. The clinic is therefore committed to sending you an SMS reminder 24 hours prior to your appointment.

If you fail to attend an appointment that you have confirmed, or cancel an appointment within 2 hours of the appointment time, you may be charged a “Failure to Attend” fee. This will need to be paid before you are allowed to book another appointment.