The doctors at the practice will be able to assist patients via both telehealth and in-person appointments, ensuring all COVID-safe protocols are followed. 

Please call the practice on 9923 7888 to arrange for an appointment and request further information about the process. 

Kindly DO NOT arrive at the practice without calling first.

We thank you for your understanding and co-operation as we work to ensure the ongoing safety and well-being of our patients, doctors and staff.

Appointments with our GP’s or Allied Health Providers can be made by calling

03 9923 7888das

Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our receptionists will attempt to contact you if there is any unforeseen delay or your GP has been called away.

Longer consultation times are available for existing patients, so please ask our receptionist if you require some extra time. If you are unsure about the time that may be required to manage a particular problem, please discuss this with our receptionists who are trained to assist in this matter.

If you or a family member requires an interpreter service, we can organise this for you. Please let the receptionist know when you make the appointment.

Telehealth appointments are available for existing patients who have been seen in person at the clinic at least once in the last 12 months. Please advise the receptionist if you wish to book a Telehealth appointment and they can confirm your eligibility.

The clinic also runs a reminder system and you will be sent an SMS reminder 24 hours prior to your appointment.

Walk in appointments

The clinic WILL NOT be offering Walk in appointments at this time. Kindly DO NOT arrive at the practice without calling first.

The clinic operates primarily on an appointment system. However, we do try to accommodate patients who walk into the clinic without a pre- booked appointment. In this case, you will be advised by our reception staff of the approximate time at which you will be seen by the GP.

New Patients

Please call the clinic on 9923 7888 for further information regarding registering as a new patient of the clinic. 

The clinic welcomes new patients but we require that you complete the registration paperwork prior to making an appointment and attending the clinic. Please call the clinic on 9923 7888 and speak to our Reception team for further information regarding this process.

SMG Patient Registration Form

Arrangements for care outside normal opening hours

The Clinic provides 24-hour care for our patients. If you have an urgent medical problem when the clinic is closed, please ring the clinic number on 9923 7888 and you will be provided with the contact details for the accredited medical deputising service used by the clinic – National Home Doctor Service (NHDS). Alternatively you can call NHDS directly on 13 SICK (137 425).

If you have an emergency you should dial 000 and request Ambulance assistance.

Home visits

Home visits are available for regular patients of this clinic living within a 5km radius of the clinic and whose condition prevents them from attending the clinic. If you require a home visit please contact us as early as possible in the day to enable the appropriate arrangements to be made. You may incur an out of pocket expense for this service in most instances. Please discuss this with the receptionist.


Victorian and Federal Government Privacy legislation stipulates that doctors are required to abide by certain legal obligations when communicating personal health information to their patients. In line with these requirements, all patients must make a follow-up appointment to receive all test results, unless otherwise advised by the doctor. You will be contacted to make an appointment if a result needs to be discussed with the doctor urgently.

Repeat Prescriptions and Special Reports

All repeat prescriptions and special reports require an appointment with the doctor.

Reminder System

The clinic has a strong on-going commitment to preventative care. We operate a computer-based reminder system to notify our patients if they are due for a review of their medical situation. You may therefore be issued with a reminder notice from time to time offering you preventive health services appropriate to your care. If you would like to receive a reminder for your next review, or if you would prefer to be excluded from our reminder system, please let our receptionist know.



Summit Medical Group will be moving to Mixed Billing effective Monday, 12th February 2024.

Consultations by GPs at the clinic will be bulk billed for the following patients with a valid Medicare card:

  • Patients 15 years old and under
  • Patients with a valid Healthcare Card or Pension Card
  • Patients with a valid DVA Card

All other patients will be privately billed.

There are however some services that will continue to be bulk-billed for everyone with a valid Medicare card. These include:

  • All appointments with our nurses for immunisations, warts, care plans and health assessments.
  • Recall appointments with our doctors to discuss results ordered by them at the doctor’s discretion, provided no other medical concerns are addressed at the time.

Further information about the new billing policies can be found here:

All accounts must be paid in full at the time of the consultation. Patients with a valid Medicare Card and a debit card can have their Medicare rebate credited to their Cheque or Savings account at the time of payment.

There are however certain consultations which cannot be bulk billed regardless of concession status. These include:

  • WorkCover consultations
  • Consultations related to employment such as Pre-Employment Medicals
  • Private consultations for patients without Medicare cards

A Facility Fee is also charged for some procedures carried out at the clinic. The fees for these consultations are published in the waiting room and are payable at the time of the consultation.


Consultation Type

Full Fee

Medicare Rebate

Out of Pocket

Standard Consult (In Clinic, Telehealth Video & Telephone)



Long Consult (In Clinic & Telehealth Video)



Prolonged Consult (In Clinic & Telehealth Video)



Mental Health Consult (In Clinic & Telehealth Video)



Mental Health Plan Preparation Standard (In Clinic & Telehealth Video)



Mental Health Plan Preparation – Extended (In Clinic & Telehealth Video)



Mental Health Plan Review (In Clinic & Telehealth Video)



Procedures (In Clinic)


TBA by Doctor



Failure to Attend Fees

We understand that on occasion you may have to cancel your appointment. The clinic is therefore committed to sending you an SMS reminder 24 hours prior to your appointment.

If you fail to attend an appointment that you have confirmed, or cancel an appointment within 2 hours of the appointment time, you may be charged a “Failure to Attend” fee. This will need to be paid before you are allowed to book another appointment.